Customer satisfaction

To improve the understanding of customers and assess their needs in the quickly evolving market environment,
we offer customer satisfaction surveys on global customers. Every year,
we analyze and apply the answers to the questions in a total of 4 areas including quality,
thus providing distinct customer experiences and promoting customer values.

Customer
Satisfaction
Survey
2022 2021 2020
 
Quality
On time Delivery
Speed of Response
Closing of Complaints
2022
3.9
3.3
3.5
3.7
2021
3.8
3.9
4
3.6
2020
4.2
4.3
4
3.9